Motherland backpack

Refund Policy for Motherland Berlin Sports Club Online Store

At Motherland Berlin Sports Club, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations or you may change your mind. Therefore, we have established the following refund policy to ensure a fair and hassle-free process for our customers:

1. Eligibility for Refunds:

- To be eligible for a refund, the item must be returned within 30 days from the date of purchase.

- The item must be unused, in its original packaging, and in the same condition as when it was received.

- Personalized or customized items are not eligible for refunds unless they are defective or damaged upon arrival.

2. Refund Process:

- To initiate a refund, please contact our customer support team at shop@motherlandscberlin.comwithin the specified timeframe.

- Provide your order details, including the order number and the reason for the refund request.

- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

- Please ensure that the item is securely packaged to prevent any damage during transit.

3. Return Shipping:

- The customer is responsible for the return shipping costs unless the item is defective, damaged, or there was an error on our part.

- We recommend using a trackable shipping method to ensure the safe return of the item.

- Once the returned item is received and inspected, we will notify you of the status of your refund.

4. Refund Options:

- If the refund is approved, we will initiate a refund to your original payment method.

- Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

5. Non-Refundable Items:

- Certain items are non-refundable, including gift cards, downloadable products, and perishable goods.

- Sale or clearance items may be eligible for a refund, but the refund amount will be based on the discounted price paid.

6. Exchanges:

- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

Please note that this refund policy applies only to purchases made through our online store. For purchases made through third-party retailers or other channels, please refer to their respective refund policies.

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or require assistance regarding our refund policy, please contact our customer support team at shop@motherlandscberlin.com.

Shipping Policy for Motherland Berlin Sports Club Online Store

At Motherland S.C. Berlin, we want to ensure that your orders are

delivered to you in a timely and efficient manner. Therefore, we have

established the following shipping policy to provide clarity on our

shipping process:

1. Shipping Methods and Timeframes:

- We offer various shipping methods, including standard shipping and expedited shipping.

- The estimated delivery timeframes for each shipping method will be provided during the checkout process.

- Please note that these timeframes are estimates and may vary

depending on factors such as the destination, customs clearance, and unforeseen circumstances.

2. Order Processing Time:

- Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment.

- Order processing typically takes 1-2 business days, excluding weekends and holidays.

- During peak seasons or promotional periods, order processing may take longer. We appreciate your patience during such times.

3. Shipping Costs:

- Shipping costs are calculated based on the destination, weight, and dimensions of the package.

- The shipping cost will be displayed during the checkout process before you complete your purchase.

- We may offer free shipping promotions from time to time, which

will be clearly communicated on our website or through promotional materials.

4. Shipment Tracking:

- Once your order is shipped, we will provide you with a tracking number via email or through your account on our website.

- You can use this tracking number to monitor the progress of your shipment and estimated delivery date.

- Please note that it may take some time for the tracking information to be updated by the shipping carrier.

5. International Shipping:

- We offer international shipping to select countries. The availability

and shipping costs will be displayed during the checkout process.

- Please be aware that international shipments may be subject to

customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are

not included in the product or shipping costs.

6. Address Accuracy:

- It is the customer's responsibility to provide accurate and complete shipping information.

- Please double-check your shipping address before completing your purchase to avoid any delays or misdeliveries.

- If you need to make any changes to your shipping address after

placing the order, please contact our customer support team as soon as possible.

7. Shipping Restrictions:

- Some products may have specific shipping restrictions due to their nature, size, or destination regulations.

- We will clearly communicate any such restrictions on the product page or during the checkout process.

Please note that this shipping policy applies only to purchases made

through our online store. For purchases made through third-party

retailers or other channels, please refer to their respective shipping

policies.

We reserve the right to update or modify this shipping policy at any

time without prior notice. Any changes will be effective immediately

upon posting on our website.

If you have any further questions or require assistance regarding our

shipping policy, please contact our customer support team at

shop@motherlandscberlin.com.